At Bond Street Shoe CO, we make sure that correct orders are dispatched, and any changes are timely communicated to avoid any inconvenience to our clients. We recommend once you receive the order, please make sure all items are received, and are not damaged/faulty.
In case you wish to RETURN the items received for one of the following reasons, please review the relevant policy.
Please make sure you notify us within 3 days of receiving the order, by sending an email to firstname.lastname@example.org to process your return.
Wrong Style/Colour Received
In case you’ve received an order with Wrong Style Number, or Colour, Please make sure you notify us within 3 days of receiving the order, by sending an email at email@example.com. Please quote your WEB Order Number, your Name, Product Code, and specify reason for returning the item. Please note such issues must be communicated to us as soon as possible, for returns received after 4 days of receiving the order will not be processed. All items returned must be dispatched in its original packing.
Please Note that there will be slight difference in colours of web pictures versus the original item due to the studio lighting used.
If the originally ordered colour, or style is available in stock, we will dispatch you the correct colour, or style as was originally ordered, once return package is received.
Please do not send goods back unless you have had confirmation from a team member as we will not refund return postage.
Incomplete/Wrong Ratio Received
In case incomplete, or wrong ratio is received, please notify us by sending an email at firstname.lastname@example.org Please quote your WEB Order Number, your Name, Product Code, and specify ratio received. In case of Wrong Ratio, complete pack has to be returned, before we send you the right ratio. Make sure you notify us within 3 days of receiving the order, and dispatch the returns in original packing to be processed in timely fashion.
In case of incomplete ratio, if we have items in stock, we will send you the missing pieces. In case the item is out of stock, you can choose to return the ratio received, or request store credit / refund for missing piece(s).
Damaged/Faulty Items Received
In case you’ve received damaged/faulty piece(s) in your order, please notify us by sending an email at email@example.com. Please quote your WEB Order Number, your Name, Product Code, and attach few images highlighting Damage/Fault in the piece(s) received. Please note that a returns request must be made prior to returning any damaged/faulty item(s). Damaged items must be labelled accurately and posted to our warehouse address no later than 3 Days after receiving the items. If damaged items are being returned from multiple orders, each individual item has to have the corresponding order number referenced, as this speeds up the return process.
If we still have the same style in stock, a replacement may be sent with your next order, but if not, you can choose between receiving store credit, or a refund for damaged/faulty items. Postage charges for such returns will be added as store credit, so please email us an image of original receipt at firstname.lastname@example.org, or insert a copy of receipt in return package to claim the postage charges.
Depending on the payment method, refunds can take between 1-5 working days to clear.
Undamaged items can only be exchanged for store credit and the return cost is the responsibility of the customer.
Undamaged Sales item cannot be returned due to the nature of the promotion designed to clear seasonal collections.
If you want to return the items other than the reasons specified above, please contact us at email@example.com to initiate your request within 3 days of receiving your parcel. Our customer service department will be happy to assist you.
* We reserve the right to refuse any returns that do not follow our returns procedure *
* Please allow for 3 to 5 working days after receiving the return postage to process the request. The decision of Dispatching right items / Store Credit / Refund will be taken after accessing the return request, and items received in return.
Due to COVID-19 please allow a minimum of 72 hours once the goods have been delivered to the warehouse to be opened. This is the quarantine period needed and advised by the government.
Bond Street Shoe Co
Unit 47D Broughton Street